FAQ
Good questions.Straight answers.
Good questions.
Straight answers.
Everything people ask before we start. Can't find yours? Email us.
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01
General.
The fundamentals of who we are, what we offer, and how we coordinate with international partners.
We design and build websites, online stores, apps and AI automations, and we help people find them through search and ads. One team handles it all, so everything fits together. See our services.
Startups, growing businesses and large brands, in many countries. If you have a clear goal and want careful work, we can help.
[VERIFY: [CITY, COUNTRY]]. We work with clients around the world and plan meetings around your time zone.
Send us a short email at hello@orangehing.com about your project. We reply within 30 days, set up a short call, then send a written proposal.
02
Working together.
Our development cadence, communication channels, asset ownership, and team collaboration models.
Discover, design, build, then launch and improve. You see the work at every step before we move on.
It depends on scope. [VERIFY: typical ranges, for example a business website [X to Y] weeks, a store [X to Y] weeks, an app [X to Y] months.] Your proposal includes a timeline.
We need quick feedback at a few key moments and the right content and access. We keep meetings short and focused.
Yes. We often join existing teams and hand off clean files and documentation.
03
Pricing and payments.
Transparent milestone billing, custom scope proposals, and recurring care retainer options.
It depends on scope, so we do not list fixed prices. After a short call we send a written proposal with a clear price.
[VERIFY: for example a deposit to start, a milestone payment at design approval and a final payment before launch.] Details are in your proposal and our Terms of Service.
Yes, for care and support, SEO, ads and content. [VERIFY: define plans and notice period.]
Often yes. We can start with one service and grow from there. Tell us your budget and we will say honestly what is possible.
04
Websites and Shopify.
Architectural decisions across Next.js, Webflow, and Shopify with built-in search optimization.
Webflow suits sites you want to edit yourself, Next.js suits custom features and top performance, and Shopify suits online stores. We recommend one after the first call.
We build it fast, clean and search-friendly, and we plan the content. No one can honestly guarantee a ranking, but we set clear goals and report on progress.
Yes. We keep what works, fix what does not and protect your search rankings with proper redirects.
Yes. We set up an editor that fits your team and show you how to use it.
05
AI and automation.
Intelligent internal pipelines, CRM synchronizations, data governance, and automated workflows.
Lead follow-up, scheduling, data entry, reporting and customer replies, among others. We connect the tools you already use before suggesting anything new.
Only where you allow it. We set clear rules, keep a record of conversations and pass sensitive questions to a person.
We only use the data we need for your project, and we explain which tools process it. See our Privacy Policy. [VERIFY: describe your AI tool and data practices accurately.]
Usually not. We start with your current tools such as your CRM, email, calendar and forms.
06
After launch.
Post-deploy stabilization, SLA-backed uptime care plans, emergency fixes, and codebase mobility.
Yes. A short fixing period after launch is included, and ongoing care plans cover updates, backups, monitoring and small changes. [VERIFY: define period and scope.]
Tell us at hello@orangehing.com. Under a care plan we respond within [VERIFY: response time]. Outside a plan we quote the fix.
Yes. You receive your files and access once the project is paid in full.
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