Privacy policy.

OrangeHing Agency Ltd. ('we', 'us') runs https://orangehing.com. Our address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For anything in this policy, contact hello@orangehing.com .

We collect personal information about you in three distinct ways depending on how you interact with our services:

• (a) What you give us: your name, email address, company and project details when you email us or book a call.
• (b) What we collect automatically: IP address, browser and device type, pages viewed, referring page and approximate location, through analytics and server logs.
• (c) From third parties: details you enter in our booking tool Cal.com.

We process your personal information only where necessary to operate our business and fulfill our obligations to you:

• Reply to your messages and enquiries.
• Prepare proposals and deliver digital design, development, and AI automation services.
• Run, secure, and continuously improve the website's performance and accessibility.
• Meet statutory, regulatory, and legal compliance obligations.
• Send updates only if you explicitly agreed to receive them.

For visitors in the UK and European Economic Area (EEA), we process your data under the following lawful bases set out by the UK GDPR / EU GDPR:

• Your consent (e.g. for optional communications).
• To take steps at your request before entering into a contract with us.
• Our legitimate interests in operating, marketing, and securing the website.
• Compliance with a legal obligation.

We keep our use of cookies and local storage to an absolute minimum. We only use non-essential cookies if you agree. You can change your choice at any time in Cookie settings.

We share data only with service providers who help us run the site and our work: Vercel, Resend hello@orangehing.com, and privacy-first telemetry. We may also share it where the law requires, or in a business transfer. We do not sell personal data.

We work with clients around the world, so your data may be processed in countries other than your own. Where required, we use safeguards such as standard contractual clauses approved by the European Commission or UK Information Commissioner's Office.

We retain personal information only for as long as needed to fulfill the purposes outlined in this policy:

• Enquiries and emails: 24 months after our last contact.
• Project and financial records: 6 years as required for statutory tax and corporate compliance.
• Analytics data: 90 days in aggregate, non-identifiable form.
• Server security logs: 30 days.

We use reasonable technical and organizational measures such as encrypted connections (HTTPS), access controls and trusted providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Under applicable data protection legislation (including GDPR, UK GDPR, CCPA/CPRA, and India's DPDP Act), you have key rights regarding your personal information:

To use any right, email hello@orangehing.com with the subject 'Privacy request'. We reply within 30 days. You can also complain to your local data protection authority. Depending on where you live, you may have additional rights under laws such as the GDPR, UK GDPR, CCPA/CPRA and India's Digital Personal Data Protection Act.

Our website is not directed at children under 18. If you think a child has given us personal data, email us and we will delete it promptly.

Our site may link to other sites (such as client websites, partner tools, or social media networks). We are not responsible for their privacy practices or content.

We may update this policy periodically to reflect operational, legal, or regulatory changes. The date at the top shows when it last changed. For material changes we will update the date and, where required by law, notify you directly.

For questions, privacy requests, or complaints, please reach out to: Data Protection Officer David / CFO, OrangeHing Agency Ltd. , 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, hello@orangehing.com. We reply within 30 days.